Introduction
At Enjoy Care, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand your rights and responsibilities.
1. Return Eligibility
To be eligible for a return, the product must be: a. Unused and in the same condition that you received it. b. In its original packaging. c. Accompanied by the purchase receipt or proof of purchase.
2. Return Period
You have 15 calendar days from the date of purchase to return the product.
3. Non-Returnable Products
Some products are not eligible for return, including:
a. Gift cards.
b. Opened or used personal care products.
c. Any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
4. Return Process
To return a product, please follow these steps:
a. Contact Us: Send an email to support@enjoycareeg.com to initiate the return process. Provide your order number, details of the product(s) you wish to return, and the reason for the return.
b. Obtain a Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the product back to us.
c. Ship the Product: Securely package the product, including the return authorization within the package. Send the product to the address provided in the return authorization email.
5. Refunds
Once we receive the returned product, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method. The refund process may take up to 14 business days to appear in your account.
6. Exchange Policy
If you receive a damaged or defective product, please contact us at support@enjoycareeg.com within 7 days of receiving the product. We will arrange to send you a replacement at no additional cost.
7. Shipping Costs
a. Return Shipping Costs: You will be responsible for paying the shipping costs to return the product. Shipping costs are non-refundable.
b. Exchange Shipping Costs: If the return is due to our error or a defective product, we will cover the shipping costs for the replacement product.
8. Contact Us
If you have any questions about our return policy, please contact us at:
• Email: support@enjoycareeg.com
• Phone: +201201499996